IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.
Plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity
Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs
Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control
Supervises the technical team and coordinates training
Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved
Reports on IT activities to senior management.
Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.