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Complaints Procedure

We take a proactive and responsible approach to complaints. Please read through the following documents regarding North Kent College's policies and procedures for complaints

pdf Complaints Procedure (95 KB)

pdf Complaints Procedure Advice to HE Students (165 KB)

Complaint Form

Student Complaint Form
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We will only respond to emergency contacts, so please ask the student to contact us to give permission to communicate with you.

If you are raising the complaint on behalf of a student please be aware that the College may need to seek the express permission of the student before it can respond to you, in line with Data Protection legislation. This process will affect the College’s response time to you. Please note that should express permission be denied, the College will be unable to discuss any matters relating to the student with you.

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Please speak with the Team Leader or Personal Tutor before using this form If you still have concerns after doing so or you are unable to do so, answer 'yes' above and continue.

Please enter the name of the member of staff to whom you first reported the complaint

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